FAQ

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Delivery & Shipping

How much is the shipping fee?
Shipping fee will depend on the size and weight of the items you ordered, and your delivery address as well. The shipping fee will be calculated when you check out.
Does Bion provide delivery Malaysia wide?
Yes! We deliver Malaysia wide, but please note there may be surcharges for Sabah and Serawak area.
Are Bion wheelchairs available for rent?
We regret to inform you that we have ceased all our wheelchair rental reservation services from 1 January 2024.
Can Bion wheelchairs fit into car boots?
It depends on the dimensions of the wheelchair and the car boot. Our wheelchairs are lightweight and foldable. Most of them have a foldable backrest design and some models have other features such as removable or flipped up footrests which allow the wheelchair to take up even less space, fitting most car boots. You may wish to proceed to our retail stores to try out the wheelchairs.
How to choose a wheelchair?
Please refer to our blog post titled "What to Look for When Buying a Wheelchair" for a comprehensive guide in choosing a wheelchair.